Frequently Asked Questions | Voiles en Voiles

Special measures COVID 2020-2021

Annual passport holders

1What happens if I bought a 2020 annual passport before June 20, 2020 (Voiles en Voiles’ opening date), but due to the pandemic, I was unable to take advantage of the season 2020 as planned?
Your 2020 annual passport will be valid until July 15, 2021. If you already had your card issued, you will receive your new card by mail in the coming weeks to use next season. For your next visits, you will just need to present this new card at the entrance to receive your daily bracelets.

If you have not yet had the chance to have your card created, all you have to do is go to the info-reservation kiosk on your first visit to Voiles en Voiles so that we can take your photo and thus create your card. Please note that you must present yourself before 5:00 p.m.
2What happens if I bought a 2020 annual passport after the opening of Voiles en Voiles, so after June 20, 2020, but due to the pandemic, I was not able to take advantage of the last October weekends in 2020?
Your 2020 annual passport will be valid until May 31, 2021. If you already had your card issued, you will receive your new card by mail in the coming weeks to use next season. For your next visits, you will just need to present this new card at the entrance to receive your daily bracelets.

If you have not yet had the chance to have your card created, all you have to do is go to the info-reservation kiosk on your first visit to Voiles en Voiles so that we can take your photo and thus create your card. Please note that you must present yourself before 5:00 p.m.
3What if I recently purchased an Annual Passport for 2021, but due to the pandemic, I was unable to take advantage of the last weekends of October in 2020?
Your 2021 annual passport will be valid until May 31, 2022. All you have to do is go to the info-reservation kiosk on your first visit to Voiles en Voiles so that we can take your photo and thus create your card. Please note that you must present yourself before 5:00 p.m.
4I bought an annual passport, but I want a refund. Is it possible ?
Yes, it is quite possible to receive a refund for the purchase of an annual passport, as long as there have been no visits recorded on the card.

Gift certificates

1I bought or received a gift certificate for the 2020 season, but it was not used during the season. Is it valid for the 2021 season?
Yes! We will extend the validity of the gift certificates for the 2021 season. Please send us a copy of your gift certificate or give us the code on the certificate so that we can extend IT: [email protected]

Passeport attraits

1I bought a Passeport Attraits during the summer of 2020, but unfortunately I was not able to visit Voiles en Voiles during the year. Will I be able to use it next year ? Can I be reimbursed?
Yes absolutely! All Passeports Attraits are extended to cover the 2021 season. So if you haven't been able to take advantage of the summer to come and try Voiles à Voiles, you can still come next season. Please send us either the order # or your purchase confirmation email so that we can extend the validity of your Passport: [email protected]

Sales of Passeport Attraits are final and cannot be refunded. However, if you have not had the chance to visit us during the 2020 season, you will be able to visit us next season as your Passport will still be valid.

Group packages

1If I had a reservation for a group of more than 20 people, but due to the pandemic, we won't be able to show up? What will happen with our reservation ?
Don't worry! We'll contact you, if not already, to offer you to move your reservation to the 2021 season, or offer you a refund of your deposit.

Kid’s birthday packages

1If I had a reservation for a kid’s birthday party for the month of October 2020, but due to the pandemic, we had to cancel our attendance. What will happen with my reservation ?
We are sorry that the birthday boy/girl will not be able to celebrate his/her birthday with us. We will contact you, if not already, to offer you a refund of your deposit. Hoping that your child chooses to celebrate their next birthday with us next year.

Frequently asked questions

Questions on health measures and special instructions for the 2020 season

1What are the sanitary standards in place for the 2021 season?
  • Mandatory wearing of masks by employees and participants when the social distancing rule cannot be respected (e.g. in the toilets, beginning of aerial courses, harnessing, etc.). You will have to provide your own masks.
  • Social Distancing Rule in effect in queues and activities
  • All persons on site must have a ticket. If you do not wish to do the activities you must purchase a companion ticket.
  • Reduced capacity of the number of visitors to the site
  • All members of your group or family must be present at the same time to access the site at the time of your reservation.
  • Mandatory hand washing upon arrival at the site and hand disinfection before each activity
  • Checking for symptoms on arrival
  • Cleaning of equipment (helmets, carousel, 3D glasses, bows and arrows) after each use
  • Contactless payment (beverage, souvenirs, etc.)
  • Dedicated safety equipment installation station per family

About the activities

1Is there a minimum age or height for aerial courses?
The minimum age for participating is 3 years old. We also recommend that the child have an adventurous personality and be a climber.

We have courses that are suitable for all age groups and our system is safe even for the smallest children.

However, due to the difficulty of certain courses, it is highly recommended to gradually work your way up.

For aerial courses:

• Children under the age of 5 should start with the 2 feet high course.
• Children under the age of 7 must be accompanied by an adult for the 13 feet high and 24 feet high courses.
• Children under the age of 10 must be accompanied by an adult to do the 35 feet high course.

Aerial courses
The minimum age is 3 years old.

Climbing wall
Recommended for children 5 years of age and older.

Inflatable games
Recommended for children 2 years of age and older.
2What is the maximum weight?
For safety reasons and due to engineering and equipment limitations, the maximum weight is 250 lbs for aerial courses.
3Do I have to accompany my child in the aerial courses? If not, do I have to pay?
For the 2020 summer season, due to the measures put in place to counter Covid-19, we have reduced the capacity of visitors in the park.

You will need to get a free “companion” ticket. This companion ticket gives access to a movie at the pirate cinema, the carousel and the archery area.



Please note that some aerial courses require adult accompaniment for children under the age of 10 (see question " Is there a minimum age or height for aerial courses?" for details)
4What should I bring?
For the 2020 summer season, due to the measures put in place to counter Covid-19, we ask all participants to have enough individual masks per person. You must provide your own mask. If you do not have any, masks will be available for sale on site.

Also, it is highly recommended to wear comfortable clothing that is suitable for outdoor sporting activities, as well as closed-toe shoes.

Consider bringing sunscreen, a water bottle, snacks, lunch, gloves and a lock for our free lockers (if you don’t have a lock, don’t worry! We have paid lockers for $.50, $1 and $2 depending on the size of the locker).

Please note that for the 2020 season, there will be no re-entry to the site. Once out of the park, you cannot decide to return without purchasing a new ticket.
5Can I take photos on the courses?
No. For everybody’s safety, no objects are permitted on aerial courses.
6Can I do the aerial courses with my baby?
No. Baby carriers, just like any other object, are strictly prohibited on aerial courses. The minimum age to enter the course is 3 years old.

Rates and reservation

1Do you have to have a reservation?
It is not necessary to book your place before coming to Voiles en Voiles but it is highly advised to do so from the rate page due to the reduced maximum capacity limit because of COVID-19.
2I am a annual pass holder, is it necessary to make a reservation?
It is no longer necessary to book your place if you have an annual passport. It is advised to call us to find out about the site's traffic before coming to the adventure park.
3If I don't participate in the activities, but just want to watch, do I have to pay?
You can freely accompany your children in the park. You must register at the entrance kiosk and sign a waiver.
4Can I bring my food like lunch or snacks?
Yes, you can bring your own lunch and snacks. We sell popcorn, slush and smoothie on site during the summer.
Bring a water bottle too! We have a water fountain near our washrooms, and you can fill your bottle free of charge.

Please note that for the 2020 season, there will be no re-entry to the site. Once you leave the park, you cannot decide to return without buying a new ticket.
5Are you open if it rains?
We only close in case of thunderstorms, strong winds or heavy rain. If it's only light rain, we stay open.

If you have made a reservation, it is possible to have your reservation moved free of charge. Call us at 514-473-1458 or you can do it online https://www.voilesenvoiles.com/en/online-purchase-instructions/#modification
6I have a reservation and I can't come anymore, what should I do?
All reservations can be moved free of charge. https://www.voilesenvoiles.com/en/online-purchase-instructions/#modification Call us at 514-473-1458!
7How much does it cost to access the activities?
There are several packages depending on what you want to do! For all the details, consult the Voiles en Voiles rates page.
8Do you offer discounts?
We offer the possibility to combine your entrance ticket with other attractions located in the Old Port of Montreal such as quadricycles, pedal boats to save money!

Season passes are also a great way to take full advantage of all the activities offered in the park. They pay for themselves in only two visits to the park!
9Where can we store our things?
There are free lockers at your disposal installed under each picnic table. You must bring your own padlock, otherwise it is possible to rent one for $5 (+ $5 deposit which will be given back to you once the lock is returned). We also have lockers for your wallets ($0.50), for your backpacks ($1) and we have larger lockers ($2).
10Can 3 children and 1 adult pay the family rate?
Yes, only 1 adult is mandatory in each family group.
11Is it possible to buy gift cards, to organize groups, birthday parties or corporate activities?
Yes! Here is the information and steps to follow for school groups and day camps, birthday parties and corporate activities. For gift cards, please contact us!
12Do you accept the Acces 2 and CAL (Carte Accompagnement Loisir formerly VATL) cards?
Yes, Voiles en Voiles is an activity listed in the list of locations for the Acces 2 card. We are also present in the CAL (Carte Accompagnement Loisir) list.

These cards allow an accompanying adult to assist a child with significant and persistent disabilities to access the park’s activities free of charge. You must accompany the child to the site, the aerial courses, and other activities on the site at all times.

To access the park for the 2020 season, you must purchase a ticket for the child on our website . Once at the park, upon presentation of the card, the accompanying adult will be able to enter the site free of charge and assist the child in the various activities.

Security

1What are the sanitary standards in place for the 2021 season?
  • Mandatory wearing of masks by employees and participants when the social distancing rule cannot be respected (e.g. in the toilets, beginning of aerial courses, harnessing, etc.). You will have to provide your own masks.
  • Social Distancing Rule in effect in queues and activities
  • All persons on site must have a ticket. If you do not wish to do the activities you must purchase a companion ticket.
  • Reduced capacity of the number of visitors to the site
  • All members of your group or family must be present at the same time to access the site at the time of your reservation.
  • Mandatory hand washing upon arrival at the site and hand disinfection before each activity
  • Checking for symptoms on arrival
  • Cleaning of equipment (helmets, carousel, 3D glasses, bows and arrows) after each use
  • Contactless payment (beverage, souvenirs, etc.)
  • Dedicated safety equipment installation station per family
2Is it safe?
Safety is Voiles en Voiles’ number 1 priority. To make sure that everything is safe, we use one of the easiest and safest systems in the world, the Saferoller system made by Kanopeo. Our lifelines make it impossible for a participant to become detached during a course. Therefore, you don’t need to use a carabiner during the activity.

If a problem or dizziness occurs during the course, one of our team members trained for this purpose can quickly intervene at any time.
3Are there guides?
There are no specifically appointed guides, but we have multiple patrollers on-site specially trained to help you finish the course or evacuate it if needed.
4What equipment is required?
Every person doing the aerial courses must have a harness and a helmet that we lend you. Our equipment is regularly inspected to ensure your safety and is washed after each use. You cannot use your own equipment in our facilities.

Due to exceptional sanitary measures, wearing a mask is strongly recommended when doing the activities. You will have to provide your own masks. Comfortable clothing, closed shoes and gloves are recommended for the aerial courses and to enjoy the activity to the fullest!

Miscellaneous

1Is it possible to see the text of the release form?
The release form is available here: https://decharge.voilesenvoiles.com/
2What do you do during the winter?
Given the size of the structures, the boats stay in place during the winter :) We also offer winter activities for the entire family, such as tubing, snowshoeing, archery tag, quadricycle tours, ground obstacle courses and more!
3Who developed Voiles en Voiles
Voiles en Voiles was developed by the Écorécréo Group, which is specialized in developing and managing tourist attractions in Québec.

Established more than 17 years ago, the Écorécréo Group is one of the leading tourist attraction management companies in Québec, with sites at the Old Port of Montréal and Parc Jean-Drapeau.

With a broad range of innovative and green products specifically designed for entertainment and outdoor activities, the Écorécréo Group sells and rents different types of equipment and recreational vehicles, including quadricycles, paddle boats, Segways and electric bicycles.
4For how long will you be there?
We have a 5 year lease with the Old Port of Montreal.
5Are you looking for employees?
We are always looking for competent and qualified personnel for multiple positions such as Visitor Experience Attendant, Patroller and Sales Attendant. We invite you to consult the offers available here: https://www.ecorecreo.ca/emplois/
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